George Spears, PhD
President, ERIN Research Inc.
George Spears

Dr. Spears is President of ERIN Research Inc., a Canadian research firm with 40 years of recognized performance in quantitative and qualitative analysis in Canada and abroad.

Dr. Spears is known for his groundbreaking work on service quality, employee engagement, and media research, in the public, private, and not-for-profit sectors.

Dr. Spears has designed and directed four iterations of the award-winning Citizens First research which, together with The Common Measurements Tool, forms the intellectual foundation of service improvement initiatives across Canadian jurisdictions. 

Dr. Spears has done pioneering work in defining the drivers of citizen, business, and client satisfaction with services, programs, and products as well as determining the drivers of employee engagement.

The selected projects of ERIN Research illustrate Dr. Spears’ extensive leadership in customer satisfaction research in both French and English. They illustrate Dr. Spears’ capacity to design and deliver research that pushes the envelope and offers new, powerful insights in the form of clearly communicated results and actionable plans. 

Kasia Seydegart, MSW
Vice-President, ERIN Research Inc.
Kasia Seydegart

Ms Seydegart is Vice-President of ERIN Research Inc. which she co-founded in 1981. ERIN Research is a management consulting research firm that specializes in quantitative and qualitative research. 

Ms Seydegart has gained recognition for her diagnostic, analytical, and communication skills, and for innovative solutions to service delivery, media, and strategic issues.

She is well known for her refined qualitative research skills particularly in focus group research, key informant and stakeholder interviews, and for building collaborative relationships.

Ms Seydegart has co-authored many studies on client satisfaction. She co-directed the award-winning Citizens First initiative (1998, 2000, 2003, 2008).

She has extensive expertise in conducting innovative research with employees, citizens, and business clients in the public, private, and not- for-profit sectors. 

Ms Seydegart has a strong commitment to improving social policy and social welfare in Canada.

Ms Seydegart has conducted numerous workshops and presentations on service improvement for service quality leaders and providers. She was Chair of the Advisory Committee, Research Analyst Program at Georgian College for five years. She was a past Chair of Bethell Hospice Foundation.

Ms Seydegart was awarded the Queen Elizabeth II Diamond Jubilee Medal in 2012.