WELCOME

ERIN Research Inc is a national research firm founded in 1981 by Dr George Spears, PhD, CMRP and Kasia Seydegart, MSW, CMRP.

ERIN has established an enviable track record in client satisfaction research and media analysis. ERIN's groundbreaking work has been instrumental in our clients winning two GOLD AWARDS and one SILVER AWARD for innovation in management and for best-in-class performance.



WHAT WE DO...

CLIENT SATISFACTION RESEARCH

ERIN Research has conducted extensive studies on citizen, customer and employee satisfaction in the private, public and not-for-profit sectors in both English and French. ERIN is known as leader in using driver analyses in SQ/Client Satisfaction Research. ERIN's powerful, empirical models of drivers have assisted many diverse organizations in substantially improving their clients' satisfaction and confidence.
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MEDIA ANALYSIS

In more than 30 years of work for CBC/Radio-Canada, TVO/TFO, CRTC, and more recent research for NFB, CTV, Canadian Teacher's Federation, organizations representing musicians and composers, and for the Global Media Monitoring Project, ERIN is regarded as a highly respected researcher. ERIN is considered an innovative pioneer in its media research approach, execution and analysis.
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ERIN OFFERS A FULL SLATE OF QUANTITATIVE AND QUALITATIVE SERVICES

ERIN offers its clients:
  • Online Survey Hosting. ERIN’s unique online survey program allows for flexible, respondent-friendly formats that we use to deliver indepth analysis to our clients. Servers used for ERIN online hosting are located only in Canada.
  • Telephone Surveys in several languages
  • Mail Surveys
  • Focus Groups
  • Key Informant Interviews

Please contact us at results@erinresearch.com





RECENT NEWS

Queen Elizabeth II Diamond Jubilee Medal Queen Elizabeth II Diamond Jubilee Medal

Kasia Seydegart received the Queen Elizabeth II Diamond Jubilee Medal recently. The Honourable Michael Chong M.P., representing the Governor General, paid tribute to Kasia's contribution to community. He highlighted her volunteer initiatives, particularly as founder of a thriving multi-service centre for rural residents more than 25 years ago. In his citation, he also paid tribute to the innovative social research company, ERIN Research Inc, which Kasia co-founded with George Spears more than 30 years ago.

Internal Client Satisfaction Survey,
Region of Peel


ERIN designed and conducted the Region’s Internal Client Satisfaction Survey. ERIN developed of a rigorous model of drivers of satisfaction for key internal services. The 2013 report compared current and earlier results and is used to guide the leadership’s priorities for improvement.

Hospital Community Survey, USA

Bon Secours Health System (BSHS) is a not-for-profit health system that operates acute-care hospitals, and other health services in the US. In a survey using both telephone and online interviews, ERIN compared residents’ perceptions of selected BSHS acute care facilities with perceptions of competing acute care facilities, and developed mathematical models of patient satisfaction and of trust/confidence that will enable management to improve its services to the community.

Consumer Satisfaction Survey for OmbudService for Life and Health Insurance

The OmbudService for Life & Health Insurance (OLHI) is a complaint resolution and information service for Canadian consumers. OLHI commissioned ERIN Research to design and conduct a national baseline survey of client satisfaction. The research follows different categories of consumers through the complaint review process. It identifies drivers in the process that can lead to increased consumer satisfaction.

Satisfaction of Advisory Councils with the Technical Standards and Safety Authority

In 2011 and again in 2013, ERIN conducted in-depth interviews with members of TSSA’s ten Industry Advisory Councils to determine members’ perceptions and priorities. ERIN prepared individual research reports and an integrated, cross-council report.

Lake Activity Survey

Safe Quiet Lakes commissioned a 2013 survey in Ontario’s Muskoka region with the cooperation and support of 23 lake and resident associations.

The survey of more than 2,200 residents found that boating safety, along with quiet courteous practices, underlie the quality of residents’ experience of the lakes. This holds equally for those who use large powerful boats and small craft.